Frequently asked questions
Clear answers before you download.
Everything you need to know about purchasing, using, and getting support for Behavior Foundry resources.
How do I receive my purchase?+
Products are digital downloads delivered through Etsy after payment is confirmed. No physical item will be mailed.
Can I edit the resources?+
Each listing explains the included file formats and which elements are editable. Some resources may include both printable and editable versions.
Can I share a purchase with my team?+
A standard purchase is licensed to one individual. Sharing files, posting them to a shared drive, or organization-wide use requires an appropriate team or organization license.
Can I use these materials with clients or staff?+
You may use purchased resources in your own professional practice, subject to the product license. You may not resell, redistribute, or claim the files as your own.
Do you offer refunds?+
Because digital products are available immediately after purchase, sales are generally final. If a file is defective, duplicated, or inaccessible, contact us so we can help.
Are these resources legal or clinical advice?+
No. Behavior Foundry provides educational tools and templates. Purchasers remain responsible for professional judgment, individualized clinical decisions, employer policies, payer requirements, and applicable laws and ethical standards.
What if I have trouble downloading a file?+
First check your Etsy purchases and downloads page from a web browser. If the problem continues, email nick@behaviorfoundry.com with your order information.